Refund Policy

At colourpopmalls.com, your complete satisfaction is our top priority. We stand behind the quality of our top-rated makeup for eyes, lips & face, and have established this fair, transparent refund and return policy to ensure you can shop with total confidence and peace of mind. This policy applies to all orders placed through our official website colourpopmalls.com, and governs all refund and return requests for our products and services. By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

Eligibility for Returns & Refunds


We offer a 60-day free return window for all eligible orders, starting from the date your order is successfully delivered. To qualify for a return and full refund, your request and returned items must meet the following criteria:

  • The return request is submitted within 60 days of the order delivery date
  • The products are unused, unopened, and in their original, undamaged packaging with all original tags, labels, and hygiene seals fully intact
  • The products are in a resalable condition, with no signs of tampering, contamination, or damage caused by improper handling after delivery
  • The returned items are exactly the products purchased from colourpopmalls.com, with matching order and product information

We reserve the right to reject return requests that do not meet the above eligibility criteria, in line with health and safety standards for cosmetic products, and to protect all of our customers.

Free Return Policy


We are committed to eliminating unnecessary costs for your shopping experience. All eligible return requests are covered by our free return policy – we cover 100% of the return shipping costs for all qualifying returns, with no additional fees charged to you.

To initiate a free return, simply contact our team via the official contact channel outlined in this policy. Once your return request is reviewed and approved, we will provide you with complete step-by-step return instructions and all necessary documentation to complete the return at no cost to you.

Refund Process & Timeline


We have streamlined our refund process to ensure fast, reliable resolution for every eligible request, following the clear timeline below:

  1. Return Request Submission: Send your return request to our official email, including your order number, the list of items you wish to return, and a brief reason for the return.
  2. Request Review & Approval: Our team will review your request within 1-2 business days, and notify you of approval along with free return instructions once confirmed.
  3. Return Shipment & Delivery: Ship the items back to us following the provided instructions, and share the return tracking information with our team for updates.
  4. Return Receipt & Verification: Once we receive and inspect your returned items, we will confirm that they meet our return eligibility criteria and notify you of the verification result.
  5. Refund Processing: After successful verification, we will initiate the full refund process immediately. All refunds are processed and completed within 5-10 business days of return confirmation.
  6. Refund Settlement: All refunds are issued in USD (United States Dollars), matching the currency of your original payment, and will be returned to your original payment method.

Please note that the final time for the refund to reflect in your account may vary slightly depending on the processing timelines of your payment provider or financial institution. Our team will provide you with a refund confirmation once the transaction is submitted, and you may contact your payment provider directly for updates on the deposit status.

Fulfillment & Delivery Related Refunds


We process and ship all orders within 1-3 business days, with an estimated delivery window of 6-12 days for all orders. For issues related to order fulfillment and delivery, we offer the following refund resolutions:

  • Undelivered Orders: If your order has not been delivered beyond the 6-12 day estimated delivery window, you may contact our team to request a full refund or a complimentary reshipment of your order, at your choice.
  • Incorrect, Missing, or Damaged Items: If you receive incorrect items, missing products, or products that are damaged or defective upon delivery, you must notify us within 60 days of delivery. We will arrange a free return of the affected items, and issue a full refund for the impacted products, or send a replacement order at no additional cost to you.
  • Order Cancellation: You may request to cancel your order at any time before it has been shipped. For orders that have already been processed for shipment, you may still submit a return request once you receive the order, in line with our 60-day free return policy.

All orders on colourpopmalls.com include free shipping, so there will be no shipping fee deductions from any eligible refund.

Non-Refundable Circumstances


For the health and safety of all our customers, and to maintain the integrity of our cosmetic products, we are unable to process refunds or returns in the following circumstances:

  • Products that have been opened, used, or have had their hygiene seals broken or tampered with
  • Products that are damaged, soiled, or altered due to improper customer handling, storage, or use after delivery
  • Return requests submitted after the 60-day window from the order delivery date
  • Products not purchased directly through the official colourpopmalls.com website
  • Orders that are undeliverable or returned due to incorrect, incomplete, or invalid shipping address or contact information provided by the customer at checkout
  • Requests that are deemed to be fraudulent, abusive, or part of bulk return activity not in line with normal consumer use

Important Notes


  • We do not offer partial refunds for products that have been opened or used, in compliance with cosmetic health and safety regulations.
  • We are not responsible for any delays in the return or refund process caused by third-party logistics providers or payment institutions, though our team will actively assist you in tracking and resolving any delays.
  • We reserve the right to update or revise this refund policy at any time to align with service optimizations and operational requirements. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the revision date.
  • We retain the right of final interpretation of this refund policy, within the scope of applicable operational standards.

Contact Us


If you have any questions, concerns, or wish to initiate a return or refund request, please contact our dedicated customer service team at any time via [email protected]. Our team is committed to responding to all inquiries promptly, and providing you with full support to resolve your issue quickly and satisfactorily.