Shipping Policy

At colourpopmalls.com, we are committed to delivering a seamless, hassle-free shopping experience for every beauty lover around the world who chooses our curated top-rated makeup for eyes, lips & face. This Shipping Policy outlines our order processing, delivery, and shipping-related terms and conditions for all orders placed through our official website colourpopmalls.com. By placing an order with us, you acknowledge, understand, and agree to be bound by the terms outlined in this policy.

Core Shipping Commitment


Our core promise is simple and transparent: we offer free global shipping on every single order, with no minimum purchase requirements, no hidden fees, and no regional restrictions. All transactions on our platform are processed exclusively in United States Dollars (USD), and all shipping costs are fully covered by us for every order, regardless of destination or order value. We never pass on additional delivery fees to our customers, making premium beauty accessible without extra financial burden.

Order Processing & Dispatch


All orders are processed and dispatched from our fulfillment center within 1–3 business days of successful payment confirmation. Business days are defined as Monday through Friday, excluding official public holidays.

  • Upon placing your order, you will receive an immediate order confirmation email to the address provided at checkout, containing your full order details and purchase summary.
  • Once your order has been processed and dispatched, we will send a shipping confirmation email, which includes your unique tracking number and full delivery details, so you can monitor the progress of your shipment at any time.
  • Order modifications, including shipping address updates, contact information changes, or product adjustments, can only be requested before your order has been processed and dispatched. Once an order has been shipped, we are unable to modify any delivery details or order information.
  • We reserve the right to pause order processing for additional verification if we identify incomplete, incorrect, or suspicious order information, to protect the security of our customers and our platform. We will notify you promptly if additional verification is required.

Global Delivery Timeline


For all orders shipped worldwide, the estimated delivery timeline is 6–12 days from the date of dispatch. This delivery window applies to all destinations globally.

  • The estimated delivery timeline is calculated based on standard shipping procedures, and is subject to minor variations caused by unforeseen circumstances outside of our control, including but not limited to customs clearance processes, logistics carrier delays, extreme weather events, or other force majeure situations.
  • We work exclusively with trusted, reliable logistics partners to ensure consistent and timely delivery of your order, and we actively monitor all shipments to minimize delays and keep you updated on any material changes to your delivery status.

Shipment Tracking & Customer Support


Once your order has been dispatched, you can track your shipment in real time using the unique tracking number provided in your shipping confirmation email.

Our dedicated customer service team is available to assist you with any shipping-related inquiries, including tracking updates, delivery status checks, and shipment progress questions, at any time via our official email address: [email protected]. We will respond to all shipping-related inquiries within our standard service response window, as outlined in our Customer Service Policy.

Delivery Exceptions & Issue Resolution


We take full responsibility for ensuring your order reaches you safely and in a timely manner, and we have clear, customer-first resolutions for all delivery exceptions:

  • Delayed Shipments: If your order has not been delivered beyond the 12-day maximum estimated delivery window, you may contact our customer service team for assistance. We will conduct a full investigation with our logistics partners, and provide you with a clear resolution within 2 business days, including the option of a full order refund or a complimentary reshipment of your order, at your full discretion.
  • Lost or Undeliverable Shipments: For shipments confirmed to be lost in transit, or undeliverable due to an error on the part of our logistics partners, we will arrange an immediate complimentary reshipment of your order, or issue a full refund of the entire order value, at your choice, with no additional costs to you.
  • Damaged, Incorrect, or Missing Items: If your order arrives with damaged products, incorrect items, or missing products, you must notify our team within 60 days of the delivery date, as outlined in our Refund Policy. We will arrange a complimentary free return of the affected items, and provide you with the option of a full refund for the impacted products or a free replacement shipment, with no additional fees or charges to you.

Customs, Duties & Import Taxes


All orders are shipped from our international fulfillment center. You, as the recipient, are solely responsible for any applicable customs duties, import taxes, levies, or other fees imposed by the destination country’s customs authority or government body. These fees are not included in your order total, and are not covered by our free shipping policy.

We have no control over the customs clearance process of any destination country, and we are not liable for any delays caused by customs inspections, or for any fees associated with the import of your order. We recommend checking with your local customs authority for detailed information on potential import costs before placing your order.

Undeliverable Orders & Customer Responsibilities


You are responsible for providing a complete, accurate, and valid shipping address, including full recipient name, street address, city, postal/zip code, country, and valid contact phone number, at the time of checkout.

We are not liable for orders that are undeliverable, returned to our facility, or lost due to incorrect, incomplete, invalid, or outdated shipping address or contact information provided by the customer. In such cases, we reserve the right to deduct any incurred shipping and handling costs from any applicable refund, and the customer will be responsible for any additional shipping costs associated with reshipping the order.

We recommend double-checking your shipping address details carefully before completing your purchase, to avoid delivery issues and ensure your order reaches you without delay.

Policy Updates


We reserve the right to update, revise, or modify this Shipping Policy at any time, to align with service optimizations, operational adjustments, and logistics partner updates. Any changes to this policy will be posted on this page of our official website colourpopmalls.com, and the revised policy will apply to all orders placed after the date of the update. We recommend reviewing this page periodically to stay informed of our latest shipping practices and terms.

Contact Us


If you have any questions, concerns, or inquiries regarding this Shipping Policy, or any shipping-related issues with your order, please contact our dedicated customer service team at any time via our official email address: [email protected]. Our team is committed to responding to all inquiries promptly, and providing you with comprehensive support to resolve your issue quickly and satisfactorily.